Product Overview
Introduction
To enable predictable performance, operations and improved business outcomes, while eliminating unbudgeted repair costs, Zebra OneCare delivers expert technical assistance, repair services and software support for your customer's devices. Without a service plan, a single repair can potentially cost more than the device and can take weeks to complete. Increase device uptime and avoid unbudgeted repair costs with a Zebra OneCare service agreement. Choose from a variety of plans to fit operational needs—both today and as operations evolve—and rely on trained Zebra technicians to bring your customer's device back to factory specifications. With Zebra OneCare, we help ensure the device is online and ready for business, ensuring critical business processes and operations are performing at peak levels. With multiple levels of service to choose from to fit a range of business needs, Zebra OneCare provides:
All the warranty claim subject to final approval from Principle
Feature
24/7 always-available web self-service via Zebra's online Support Portal
Software/firmware updates and upgrades
Ability to track repair status via the Support Dashboard feature
Device Diagnostic Tool to provide accurate real time device status information to help with telephone triage with Zebra's Support Center
Repair Services for normal wear and tear and device failure coverage, plus varying levels of repair support, depending upon your needs
Plus, we offer additional for-fee Options so you can customize your service level to fit your customer's business needs
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