Replace the Printhead
You need to replace the printhead periodically when it wears out due to the rapid heating and cooling process used during printing. How often you need to replace the printhead depends on factors such as what type of images you print, the type of media or ribbon you use, the amount of energy to the printhead, the print speed, and the ambient temperature of the room you print in. The firmware detects the new printhead when you restart the printer.
1 Turn the printer off and disconnect the printer from power.
2 Open the media cover.
3 Remove the media and ribbon (if installed).

4 Turn the printhead lift lever counterclockwise to raise the
printhead.
5 Detach the magnetic pressure arm from the printhead bracket and
disconnect the two cables from the printhead as you remove it from
the printer.

6 Connect the two printhead cables to the new printhead.

7 As you insert the new printhead bracket into the printer, make sure
the metal arms on the printhead go around the magnetic pressure
arm bar. Attach the magnetic pressure arm to the printhead.

8 Replace the media (and ribbon) in the printer.
9 Turn the printhead lift lever clockwise to lower it.
10 Close the media cover, reconnect power, and turn on the printer.

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