Zebra Training - Level 1 Troubleshooting for Mobile Computing Devices

Course Objectives 
By the end of the course, will be able to describe:

• Demonstrate device use
• Identify product model numbers and firmware versions 
• Quickly identify and troubleshoot the most common issues that drive calls 
• Use best practice troubleshooting techniques to identify and solve problems 
• Use the device diagnostic tool as part of evaluating and troubleshooting problems. 
• Describe best practices associated with minimizing NFFs/NTFs 
• Effectively decide when to escalate problems to Level 2

Introduction - Scope

• Troubleshooting Best Practices
• How to quickly solve the most common problems
• Where to find troubleshooting guides and references
• Using the devices Diagnostic Tool
• Escalating to Zebra : Why/When/How
• 
  

Here is the successfully completed the Level 1 Troubleshooting for Mobile Computing Devices Certification and has fulfilled the requirements to quality as a Zebra.



For more information for Zebra product, please contact us.



ALC-Tech (M) Sdn Bhd
No. 30, Jalan 6/62A
Bandar Menjalara
52200 Kepong, Kuala Lumpur
Tel : 03-6280 1650 / 012-637 1650
Email : sales-KL@alcglobal.com